FAQs

Regarding Sourcing Services

1.How do you ensure the quality and compliance of sourced goods?

We conduct rigorous supplier screening and quality control, including factory visits, product inspections, and production process monitoring.

2.What types of goods can be sourced? Are there any restrictions on the range of goods?

We can assist in sourcing many types of commodities, including but not limited to apparel, steel products, solar products, ceramic tiles and more. Please contact our client service for more information.

3.How does your company assist clients in sourcing goods from China?

We help clients identify and vet suppliers, negotiate prices, and manage purchase orders and logistics.

Regarding Quality Inspection or Quality Control Services

1.How do you ensure the fairness and accuracy of your QC?

We carry out quality control based on a standardized inspection process and can provide detailed reports to prove the accuracy and fairness of the inspection results.

2.What does your quality inspection services include?

QC services include product quality inspection, compliance testing, packaging inspection, and factory review.

3.What types of reports are provided after the QC?

After the quality inspection, we will provide a detailed report including inspection results, photos and recommendations.

Regarding Logistics Services

1.What are Full Container Load (FCL) and Less than Container Load (LCL) services, and how do they differ?

FCL service means the client exclusively uses one container, suitable for large quantities of goods. LCL service is where multiple clients share a container, suitable for smaller shipments.

2.How to choose the right mode of transportation: sea freight, air freight or express?

Sea transportation is suitable for a large number of non-urgent goods with low cost; air transportation is fast but costly, suitable for urgent or high-value goods; express delivery is suitable for small and urgent goods.

3.Can the sourced goods be shipped directly through your logistics service?

Yes, we can handle the logistics and transportation of goods directly after completing the sourcing. At the same time, we provide you with a professional report on the loading of the container, so that you can know exactly what are loaded in the container.

4.How long does it usually take for goods from China to reach the destination country?

The transit time depends on the destination and chosen shipping method. Sea freight usually takes several weeks, while air freight is quicker, generally a few days to a week.

5.How can I track the status of my shipment?

You can check the status of shipment in real time through our online system using the tracking number provided.

6.How do you handle damage or loss of goods during transportation?

We provide insurance services to protect the goods. In case of damage or loss, compensation will be paid according to the terms of the insurance.

7.Do you offer customized logistics solutions?

Yes, we offer customized logistics solutions for specific client needs.

8.If I have special cargo requirements, such as cold chain transportation or dangerous goods transportation, can your company provide the service?

Yes, we are able to handle special cargo requirements, including cold chain transportation, dangerous goods transportation and etc.. Please contact us in advance to ensure that all safety and regulatory requirements are met.

Regarding Prices and Payment Methods

1.How are the fees for sourcing services calculated?

Fees are typically based on a percentage of the total order amount, depending on the quantity, type and complexity of the purchase, normally it is from 5-10% of the total order amout.

2.Is there a minimum order amount required or a minimum purchase quantity?

Usually we accept a minimum purchase amount of $1000. Please contact client service for specific details.

3.What is the process of paying for sourced goods?

Usually a deposit is required to start the production process, and the balance is paid after the production is completed and passes our quality inspection.

4.How are shipping costs calculated?

Costs are based on the weight, volume, and method of transportation of the goods. For a specific quote, please contact our client service for details.

5.Do you offer any discounts or promotional policies?

Depending on the volume of goods and frequency of shipping, we may offer discounts or promotions. Please contact our client service for details.

6.What are the payment methods?

We accept payment by bank transfer, letter of credit, credit card, and PayPal.

Regarding Client Support and After-sales Service

1.How should I contact your company?

If you have any questions or need assistance, please contact us through our client service channels and we will provide the necessary support and solutions.

2.How can I trust your company?

Trust is built on our extensive client base, strong social media presence, and transparent, open business practices:

 

  • Extensive client base:Over 500 satisfied clients worldwide across various industries, including government departments.
    ●Social media recognition: Support from over a million followers, reflecting broad market recognition.
  • Transparency and openness: Our real office location in Guangzhou is always open for visits, allowing clients to understand our operations and team deeply.
  • Easy communication:Whether through social media or direct contact, we maintain open communication channels.

We encourage you to visit us or contact us through any channel to experience our professional services and reliability firsthand.

3.What should I do if the sourced goods have problems or do not meet expectations?

If the goods have issues or do not meet expectations, we will take immediate action to protect the client's interests. We have strict contracts with all suppliers to ensure the legality and safety of transactions. In case of any problems, we will assist in negotiating solutions with suppliers, including returns, exchanges, or compensation. Our goal is to ensure your sourcing process is as smooth and worry-free as possible.